SMS Consent Policy

SMS and text message consent policy for Sigma Business Intelligence communications.

📅 Effective: October 9, 2025 🔄 Updated: October 9, 2025 📄 Legal Document

SMS Consent Policy

Effective Date: October 9, 2025 Last Updated: October 9, 2025

1. Overview

This SMS Consent Policy explains how Sigma Business Intelligence (“we”, “us”, “our”, “Sigma”) uses SMS and text messaging to communicate with you. By providing your mobile phone number and opting in to SMS communications, you agree to this policy.

By providing your mobile phone number through our website, contact forms, or verbally during consultations, you expressly consent to receive SMS text messages from Sigma Business Intelligence.

2.2 Types of Messages

Transactional SMS:

  • Appointment confirmations and reminders for your free 30-minute diagnostic
  • Service delivery updates and system alerts
  • Account and billing messages
  • Support responses

Marketing SMS (Opt-In Required):

  • Promotional offers on AI automation services
  • New service announcements
  • Educational content and tips
  • Event invitations

2.3 Opt-In Methods

You can opt in by:

  • Checking the SMS consent box on our website forms
  • Texting keywords (e.g., “START”, “JOIN”) to our number
  • Verbally consenting during consultations
  • Providing your number during a free diagnostic session

3. Message Frequency and Costs

3.1 Frequency

  • Transactional: 1-5 per month as needed
  • Marketing: Up to 4 messages per month
  • Support: Based on your inquiries

3.2 Rates

Standard message and data rates from your mobile carrier may apply. We do not charge for SMS, but your carrier might.

4. How to Opt-Out

4.1 Stop Messages

Reply with any of these keywords:

  • STOP - Unsubscribe from all messages
  • UNSUBSCRIBE
  • CANCEL
  • END

4.2 Other Opt-Out Methods

4.3 Processing Time

  • SMS STOP: Immediate (within 5 minutes)
  • Email/Phone requests: Within 24 hours

5. How to Opt Back In

Text START to our number or contact us at support@sigmabusinessint.com

6. Privacy and Data Protection

6.1 Information We Collect

  • Your mobile phone number
  • Name (if provided)
  • Message content and conversation history
  • Opt-in/opt-out status

6.2 We Do Not Sell Phone Numbers

We never sell or rent your phone number to third parties. Only authorized Sigma staff can access your number.

6.3 Data Security

  • Phone numbers are encrypted (AES-256)
  • Access restricted to authorized personnel
  • Regular security audits
  • Secure deletion upon request

6.4 Data Retention

  • Active opt-in records: Retained while subscribed
  • Opt-out records: 10 years (FCC requirement)
  • Message history: 90 days
  • Deletion available upon request

7. Compliance

7.1 TCPA Compliance

We comply with the Telephone Consumer Protection Act (TCPA):

  • Express written consent for marketing messages
  • Immediate opt-out honors
  • No unauthorized auto-dialers
  • 10-year opt-out record retention

7.2 CTIA Best Practices

We follow industry guidelines for transparent, honest SMS communications.

7.3 Privacy Laws

  • GDPR (EU): Explicit consent, data portability, deletion rights
  • CCPA (California): Disclosure, opt-outs, access rights

8. Keywords and Commands

8.1 Standard Keywords

  • STOP: Opt-out of all messages
  • START: Opt back in
  • HELP: Get help and contact information

8.2 Service Keywords

  • DIAGNOSTIC: Learn about free 30-minute AI diagnostic
  • PRICING: Get pricing information
  • SCHEDULE: Schedule a consultation
  • AGENT: Speak with a human

9. International Messaging

9.1 US-Based Service

Our primary SMS service operates in the United States with standard US rates.

9.2 International Numbers

SMS may work for international numbers but is not guaranteed. We recommend WhatsApp for international users: +1 (863) 344-3784

10. Disclaimer

10.1 We Are Not Responsible For

  • Delayed/undelivered messages due to carrier issues
  • Messages blocked by spam filters
  • Network outages or coverage gaps

10.2 No Emergency Services

DO NOT use SMS for emergencies. For urgent issues, call +1 (863) 344-3784. For emergencies, call 911.

11. Contact Us

Questions About SMS:

Privacy Inquiries:

Opt-Out Requests:

12. SMS Service Provider

We use Twilio for SMS delivery (SOC 2 Type II certified, GDPR and CCPA compliant). See Twilio’s privacy policy: https://www.twilio.com/legal/privacy

13. Acknowledgment

By providing your mobile phone number and opting in, you acknowledge that:

  • You have read and understood this SMS Consent Policy
  • You consent to receive SMS messages as described
  • Message and data rates may apply
  • You can opt-out anytime by texting STOP

Sigma Business Intelligence Email: sms-support@sigmabusinessint.com Phone: +1 (863) 344-3784 WhatsApp: +1 (863) 344-3784 Florida, United States

This SMS Consent Policy is effective as of the date above and is incorporated into our Terms of Service and Privacy Policy.