End User License Agreement (EULA)

Terms and conditions for using Sigma Business Intelligence services and software.

📅 Effective: October 9, 2025 🔄 Updated: October 9, 2025 📄 Legal Document

End User License Agreement (EULA)

Effective Date: October 9, 2025 Last Updated: October 9, 2025

1. Agreement Overview

This End User License Agreement (“EULA”) is a legal agreement between you (“User”, “Client”) and Sigma Business Intelligence (“Company”, “We”, “Us”, “Sigma”), regarding your use of our services, software, AI systems, and related materials.

2. Services Covered

This EULA applies to:

  • AI Automation Engineering Services
  • Intelligent Agent Systems (voice AI, WhatsApp bots, chat agents)
  • Process Automation Solutions (n8n workflows, Python backends, API integrations)
  • Operational Intelligence Dashboards (real-time BI, data engineering)
  • Free 30-Minute AI Diagnostic Consultations
  • Business Intelligence consulting services
  • Custom software and analytical tools
  • Reports, dashboards, and data visualizations

3. Free Diagnostic Consultation

3.1 No Obligation Service

Our free 30-minute AI diagnostic consultation is provided without any purchase obligation or commitment.

3.2 Diagnostic Scope

During the free diagnostic, we will:

  • Assess your current systems and automation opportunities
  • Provide initial recommendations
  • Discuss potential AI and BI solutions
  • Answer questions about our services

3.3 No Warranty on Free Services

Free diagnostic consultations are provided “as is” without warranties. Any implementation requires a separate service agreement.

4. Grant of License

4.1 License Scope

We grant you a limited, non-exclusive, non-transferable license to use our services and software solely for your internal business purposes in accordance with the terms of your service agreement.

4.2 Permitted Uses

You may:

  • Use AI agents, automation workflows, and dashboards for business operations
  • Access analytics platforms and intelligent systems during your subscription period
  • Share insights internally within your organization
  • Export data and reports for internal use
  • Integrate our systems with your existing business tools (as agreed)

4.3 Restrictions

You may NOT:

  • Reverse engineer, decompile, or disassemble our software or AI systems
  • Resell, distribute, or sublicense our services to third parties
  • Use our intellectual property to develop competing solutions
  • Share login credentials or API keys with unauthorized personnel
  • Attempt to bypass security measures, rate limits, or access restrictions
  • Use AI agents to violate laws, regulations, or third-party rights
  • Train competing AI models using our systems or outputs

5. AI Systems and Automation Services

5.1 AI Agent Usage

When using our AI agents (voice, WhatsApp, chat):

  • You are responsible for monitoring AI interactions with your customers
  • You must review and approve AI-generated content that represents your brand
  • You agree to use AI systems ethically and in compliance with applicable laws
  • You acknowledge AI systems may occasionally produce errors requiring human oversight

5.2 Automation Workflows

For n8n and Python automation services:

  • Workflows are configured based on your specifications
  • You are responsible for the business logic and rules you define
  • We provide technical implementation and maintenance
  • Changes to automation require written approval

5.3 API Integrations

Third-party API integrations (CRM, QuickBooks, etc.):

  • Require valid licenses and credentials from third-party providers
  • Subject to third-party terms of service and rate limits
  • We are not responsible for third-party service interruptions
  • API access credentials remain your responsibility

6. Data and Privacy

6.1 Your Data

  • You retain ownership of all data you provide
  • We process your data strictly according to our Privacy Policy
  • Data is used solely to provide agreed-upon services
  • We implement industry-standard security measures (encryption, access controls)

6.2 AI Training and Processing

  • Your data may be processed by third-party AI providers (OpenAI, Anthropic, Google)
  • We use enterprise-grade AI APIs with business data protection agreements
  • Your data is not used to train public AI models (per enterprise agreements)
  • We anonymize data when using AI for system improvements

6.3 Confidentiality

Both parties agree to maintain confidentiality of proprietary information shared during the engagement.

7. Intellectual Property

7.1 Our IP

  • All software, AI prompts, methodologies, and frameworks remain our property
  • Custom dashboards, workflows, and agents are licensed, not sold
  • General analytical insights and automation patterns remain our intellectual property
  • n8n workflows, Python code, and system architecture are our proprietary work

7.2 Your IP

  • Your business data and proprietary information remain your property
  • Business rules and logic you define remain your property
  • We may use anonymized, aggregated insights for improving our services
  • Custom configurations specific to your business may be retained as reference

7.3 Third-Party IP

  • AI models (Claude, GPT, Gemini) are owned by respective providers
  • Open-source tools (n8n, Python libraries) are subject to their licenses
  • We comply with all third-party licensing requirements

8. Service Level and Warranties

8.1 Service Commitment

  • We provide services with professional care and expertise
  • 99.5% uptime target for hosted AI agents and dashboard platforms
  • Response time within 24 hours for standard support requests
  • 4-hour response for critical system failures (business hours)

8.2 AI System Performance

  • AI agents operate with best-effort accuracy and reliability
  • Voice AI systems require clear audio and stable connections
  • WhatsApp bots are subject to WhatsApp platform availability
  • We continuously monitor and optimize AI performance

8.3 Disclaimer

Services are provided “as is” without warranties beyond those explicitly stated in your service agreement. We do not guarantee:

  • 100% accuracy of AI-generated responses
  • Uninterrupted operation of third-party services
  • Specific business outcomes or ROI results
  • Compatibility with all future software updates

9. Limitation of Liability

9.1 Liability Cap

Our total liability is limited to the amount paid by you in the 12 months preceding the claim, as specified in your service agreement.

9.2 Excluded Damages

We are not liable for:

  • Indirect, consequential, or punitive damages
  • Loss of profits or business opportunities
  • Data loss due to force majeure events
  • Third-party service interruptions (AI APIs, cloud providers)
  • Errors or inaccuracies in AI-generated content
  • Business decisions made based on our recommendations

9.3 Client Responsibilities

You are responsible for:

  • Reviewing AI outputs before customer-facing use
  • Maintaining backups of critical data
  • Ensuring compliance with industry regulations
  • Supervising automated systems in regulated industries

10. Term and Termination

10.1 Term

This EULA remains effective during your active service period.

10.2 Termination Rights

  • Either party may terminate with 30 days written notice
  • We may terminate immediately for breach of terms or non-payment
  • You may cancel monthly subscriptions with 30 days notice
  • Annual contracts require completion or early termination fee

10.3 Post-Termination

Upon termination:

  • Access to our platforms and AI agents ceases immediately
  • We will provide data export in standard formats within 30 days
  • Automation workflows will be shut down
  • Confidentiality obligations survive termination
  • We retain the right to use anonymized insights

11.1 Regulatory Compliance

Our services comply with:

  • GDPR (European Union)
  • CCPA (California)
  • SOX requirements for financial reporting
  • TCPA (Telephone Consumer Protection Act) for voice/SMS communications
  • Industry-specific regulations as applicable

11.2 AI and Automation Compliance

You agree to:

  • Use AI systems in compliance with applicable laws
  • Obtain necessary consents for AI-powered communications
  • Disclose AI usage to customers where required by law
  • Not use AI for illegal, harmful, or deceptive purposes

11.3 Export Controls

Services may be subject to export control laws. User agrees to comply with all applicable regulations.

12.1 Service Communications

By using our services, you consent to receive:

  • Transactional emails (invoices, system alerts)
  • Service updates and maintenance notifications
  • Technical support communications
  • Account and billing messages

12.2 Marketing Communications

We may send marketing communications (newsletters, promotions) with your consent. You may opt-out at any time.

12.3 SMS and Voice Communications

If you provide a phone number:

  • You may receive SMS notifications about your services
  • You consent to voice calls for support and consultations
  • Standard message and data rates apply
  • You can opt-out by replying STOP to SMS messages

See our separate SMS Consent Policy for details.

13. Support and Maintenance

13.1 Standard Support

Included with all services:

  • Email support during business hours (9 AM - 6 PM EST)
  • Knowledge base and documentation access
  • Regular platform updates and improvements
  • Bug fixes and security patches

13.2 Premium Support

Available through separate agreement:

  • 24/7 emergency support
  • Dedicated support engineer
  • Priority response times
  • Proactive system monitoring

13.3 Maintenance Windows

Scheduled maintenance:

  • Performed during low-usage periods (weekends, late night)
  • 48-hour advance notice for planned downtime
  • Emergency maintenance may occur without notice

14. Payment and Fees

14.1 Fees

Service fees are outlined in your separate service agreement or statement of work. Pricing is customized based on project scope and requirements.

  • Free diagnostic: No charge, no commitment required

14.2 Payment Terms

Payment terms will be specified in your service agreement, including:

  • Project milestones and payment schedule
  • Subscription billing frequency (if applicable)
  • Late payment fees (as specified in agreement)

14.3 Refund Policy

Refund policies will be specified in your service agreement based on the nature of services provided.

15. Modifications

15.1 EULA Updates

We may update this EULA with 30 days notice. Continued use constitutes acceptance of changes.

15.2 Service Changes

Material changes to services require mutual written agreement or new statement of work.

15.3 Notification

Updates will be communicated via:

  • Email to your registered address
  • Notice on our website
  • In-app notifications for platform users

16. Governing Law

This EULA is governed by:

  • US Clients: Florida State Law
  • EU Clients: Portuguese Law
  • Other Jurisdictions: As specified in service agreement

Exclusive jurisdiction for disputes: Courts of Palm Beach County, Florida (US clients) or Lisbon, Portugal (EU clients).

17. Dispute Resolution

17.1 Initial Resolution

Disputes should first be addressed through direct communication with our support team.

17.2 Mediation

If informal resolution fails, parties agree to mediation before pursuing litigation.

17.3 Arbitration

Unresolved disputes will be settled through binding arbitration in the applicable jurisdiction under JAMS or AAA rules.

17.4 Class Action Waiver

You agree to resolve disputes individually, not as part of a class action.

18. Severability

If any provision is deemed unenforceable, the remainder of this EULA remains in effect.

19. Force Majeure

We are not liable for delays or failures due to circumstances beyond reasonable control (natural disasters, pandemics, internet outages, third-party service failures, government actions).

20. Entire Agreement

This EULA, together with your service agreement and our Privacy Policy, constitutes the entire agreement between parties regarding the subject matter.

21. Contact Information

Sigma Business Intelligence Email: legal@sigmabusinessint.com Phone: +1 (863) 344-3784 WhatsApp: +1 (863) 344-3784 Address: Florida, United States

For EU clients: Portugal Office: Available upon request

22. Acknowledgment

By using our services, you acknowledge that you have read, understood, and agree to be bound by this EULA.

This EULA is effective as of the date above and supersedes all prior agreements regarding the subject matter herein.